Support & Frequently Asked Questions

Kawartha Marketing provides stable, reliable support for all hosted websites, ecommerce setups, branding packages, and digital services. If you need assistance with your site, hosting, updates, or any service you’ve purchased, this page outlines common questions and how to get help.

Support Overview

Support is available for:

• Website hosting and transfers
• Managed ecommerce stores
• Domain guidance and DNS updates
• Website development changes
• Branding package revisions
• Quiet business launch setups

Frequently Asked Questions

How do I request an update to my website?

If you are on a managed hosting or managed ecommerce plan, you can request one update per month (seasonal changes, sales events, content edits). Simply send your request through the contact page.

Can I transfer my existing website to Kawartha Marketing?

Yes. Transfers are available for $25 for your first site and $10 for each additional site. Hosting is $5 per month, paid yearly in advance.

Do I get full cPanel access?

Yes — if you choose the Do‑It‑Yourself Webmaster Package ($9/month, paid yearly). Managed hosting plans do not include cPanel access.

How does automated ecommerce fulfillment work?

Your store is connected to a fulfillment provider. When a customer places an order, the provider automatically prints, packs, and ships the product. You receive the payment and keep the profit.

Do I need to register a business to start selling?

Not immediately. The Quiet Business Launch service allows you to start small and operate quietly until you’re ready to expand or formally register.

Can you help me choose a domain?

Yes. Domain guidance includes selection, acquisition, valuation, and long‑term digital asset strategy.

Do you build custom websites?

Yes. We build small business sites, structured multi‑page sites, and incubated starter sites that can grow over time.

What’s included in a branding package?

Branding packages include logo creation, header graphics, color and typography selection, and website‑ready assets. Optional add‑ons include social media graphics and promotional banners.

How do I get support for my hosting?

Hosting support is available through the contact page. If you have cPanel access, you may also manage your own settings directly.

How quickly do you respond to support requests?

Most requests are answered within 24–48 hours. Larger updates may require additional time depending on complexity.